Welcome to Flowers Cheshunt. Our online store provides flower delivery services within Cheshunt and the surrounding areas. These Terms & Conditions govern the use of our website and our flower delivery services, and they apply to all customers ordering from Flowers Cheshunt. Please read them carefully before placing your order.
Placing an Order: Orders for flower delivery can be placed through our secure website at any time. When you place an order, you agree to provide accurate, current, and complete information as required during the purchasing process. Orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our sole discretion.
Order Confirmation: After placing an order, you will receive an order confirmation via our website. This confirmation serves as an acknowledgment we have received your order, but does not guarantee acceptance. Flowers Cheshunt will confirm acceptance once your order has been reviewed, stock and delivery details have been verified, and payment has been received.
Deliveries to Cheshunt & Surrounding Areas: We offer delivery services across Cheshunt and the local surrounding regions. If your chosen delivery address falls outside these areas, we reserve the right to cancel your order and provide a full refund. Exact delivery areas and times are set out on our website and may be updated from time to time.
Product Substitution: In the event a particular flower or arrangement is unavailable, we will substitute it with a similar product of equal or greater value and style, ensuring that your order maintains the integrity and high quality of our service. Where possible, we will attempt to contact you in advance regarding any significant substitutions.
Accepted Methods: Payment for all orders must be made in pounds sterling (£) at the time of ordering. We accept major credit and debit cards, as well as other secure online payment methods displayed at checkout. Your payment details are processed securely, and your card will be charged immediately when your order is placed.
Pricing: All prices are as stated on our website and are inclusive of any applicable VAT or local taxes unless otherwise indicated. Delivery charges are outlined on the website and are confirmed at the point of checkout. We reserve the right to update prices and delivery charges from time to time, but such changes will not affect orders that have already been confirmed.
Failed Payments: Should your payment fail to process, the order will not be completed. In such cases, please review your payment details and re-attempt the checkout process. We cannot reserve stock or guarantee delivery until payment has been successfully processed.
Delivery Slots: Flower deliveries are made during our specified delivery days and times, as set out on our website. While we strive to meet preferred delivery times, deliveries on specific dates or within narrow timeframes (such as same-day or timed delivery) are subject to availability and cannot always be guaranteed.
Customer Responsibility: It is your responsibility to provide accurate delivery information, including recipient name, delivery address, and contact details. Flowers Cheshunt cannot be held liable for failed delivery caused by incorrect or incomplete addresses.
Recipient Availability: If the recipient is not home at the time of delivery, our drivers will follow any special instructions provided at the time of ordering. If no instructions are given, we may leave the flowers in a safe place, with a neighbour, or return them to our shop with a delivery notice. In such cases, a second delivery attempt may incur additional charges.
Force Majeure: We are not liable for delays or non-delivery arising from circumstances beyond our reasonable control, including but not limited to adverse weather, strikes, natural disasters, or other unforeseen events.
Order Cancellations: You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. Cancellations made with less than 24 hours' notice before the delivery date may not be eligible for a refund due to the perishable nature of flowers and the process already commenced for preparation and delivery.
How to Cancel: To cancel your order, use the contact methods outlined on our website, quoting your order number and details. Your cancellation will be effective from the date and time we confirm receipt of your request.
Amendments: If you wish to make changes to your order, including changes to the delivery address, recipient details, or message, please notify us as soon as possible. While we will do our best to accommodate amendments, they cannot be guaranteed if the order has already been processed or dispatched.
Refund Policy: Conditioned on the terms above, cancelled orders will be refunded in full to the original payment method within seven working days. For perishable goods such as flowers, refunds for deliveries already made or prepared cannot be provided unless the product is found to be faulty or not as described.
Returns for Perishable Goods: Due to their perishable nature, flowers and floral arrangements are non-returnable unless faulty or not as described. If your flowers arrive in poor condition or are not as ordered, please contact us within 24 hours of delivery with photographs and details so we can address the issue.
Complaint Resolution: We are committed to customer satisfaction and will consider all genuine complaints and issues. If a refund, replacement, or other remedy is deemed appropriate, we will communicate this directly to you. Our decision regarding complaints is final, subject to your statutory rights under UK consumer law.
Limitation of Liability: Flowers Cheshunt’s total liability in connection with any order, whether in contract, tort, or otherwise, shall be limited to the amount paid for that order. We are not liable for consequential, indirect, or incidental losses, including loss of business, reputation, or other losses resulting from your use of our website or service.
No Guarantee of Longevity: Flowers are natural, perishable products. We cannot guarantee the lifespan of flowers beyond what is reasonable for that variety and type, and we provide care instructions where applicable. You accept that varying factors, such as environmental conditions, handling, or water quality after delivery, may affect the longevity of the product.
Third-Party Services: Our website may use third-party payment processors or delivery services. We accept no liability for the acts or omissions of these third parties, but will support customers in resolving any related issues where possible.
All content on the Flowers Cheshunt website, including text, images, logos, and product descriptions, remains the intellectual property of Flowers Cheshunt. You may not copy, reproduce, or use our branding for commercial purposes without written permission.
Flowers Cheshunt takes data privacy seriously. Personal information provided by you is handled in accordance with our Privacy Policy and in compliance with applicable UK data protection legislation. We will never sell or misuse your data. Please refer to our website for more details on our approach to privacy and data security.
We reserve the right to amend these Terms & Conditions from time to time. The most current version will always be available on our website. Your continued use of our service after changes are posted indicates your acceptance of the revised terms.
These Terms & Conditions and any contract between the customer and Flowers Cheshunt are governed exclusively by the laws of England and Wales. In the event of any disputes, the courts of England and Wales will have exclusive jurisdiction.
These Terms & Conditions apply to all orders placed via the Flowers Cheshunt website for delivery in Cheshunt and throughout our broader local delivery area. Please ensure you review any local delivery restrictions on our website prior to ordering. By placing an order, you accept these legally binding terms in full.
If you require clarification regarding any of the above terms, or wish to discuss an order, cancellation, or complaint, please refer to the contact section on our website. We aim to respond as soon as possible to all legitimate enquiries from customers within Cheshunt and the surrounding local area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cheshunt, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cheshunt.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
