At Flowers Cheshunt, our local reputation is built on delivering only the freshest flowers, hand-selected and carefully arranged for households and businesses throughout Cheshunt. We know how important flower freshness is, whether the occasion is a celebration, sympathy, or office display. That’s why we proudly offer our Fresh Flowers Guarantee with every order.
We are committed to quality, and we want every customer to feel confident shopping with us. If your flowers do not meet your expectations for freshness or you experience any issues with your order, our returns, refunds, and complaints process is simple and designed for your satisfaction.
We take the utmost care in preparing and delivering your flowers, but on rare occasions, items may arrive damaged. Should any of your fresh flowers or arrangements arrive in less-than-perfect condition, please notify us within 24 hours of receipt. This swift notification allows us to properly assess the situation and offer a solution as quickly as possible.
To help us resolve the matter swiftly, we will typically request a clear photograph of the damaged flowers or items. This helps us ensure quality and prevents future issues for other valued customers.
Every floral arrangement from Flowers Cheshunt is selected and made to order. We guarantee that all our flowers are fresh upon arrival and should last beautifully for at least 5 days when proper care instructions are followed. This 5-day freshness window covers the vast majority of our bouquets and arrangements, ensuring you receive the vibrant blooms you expect.
If you notice your flowers do not remain fresh within this window, please contact us as soon as possible. Our team will be happy to assist you with care advice, and if your flowers fail to meet our guarantee, we can discuss a resolution.
Your satisfaction is our priority. If your order arrives damaged or fails to meet our freshness standards, Flowers Cheshunt offers you the option of either a replacement bouquet or a full refund. We want to make things right, whether it means delivering a new arrangement to you or refunding your payment for the affected item.
Refunds are issued to your original method of payment as soon as your claim is validated. Replacement flowers will be arranged and delivered at the earliest convenience, at no additional cost to you.
If you encounter an issue with your Flowers Cheshunt experience, we encourage you to tell us as soon as possible. The simplest way is to contact our shop directly with your order details and the nature of your complaint. Our team will listen to your concerns carefully and work to resolve matters quickly and fairly.
All complaints are acknowledged within one business day. We aim to fully resolve most complaints within three working days. If additional investigation is required, we will keep you regularly updated on progress. Your satisfaction and trust remain our highest priority.
Flowers Cheshunt is devoted to delivering exceptional quality and trusted service to the wonderful community of Cheshunt and surrounding areas. Whether it’s a thoughtful gift or flowers for your corporate space, our family-run team is here to serve you with honesty, care, and a guarantee of freshness you can always rely on.
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